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Have you just entered your payment details and suddenly the transaction page has not loaded?
This could very well mean that the 3D Secure verification has failed.
According to European and American regulations, payments in Europe and the United States require 3D strong customer authentication.
3D Secure is a layer of security that your bank requires where you'll have to enter a password or SMS code to authorise payment.
Sometimes there are problems with 3D Secure that can cause debit and credit card payments to fail. We've outlined the issues below.
What is 3D Secure Payment
Using 3D Secure
3D Secure is provided by your bank, not viviebike, and is an extra layer of security for online transactions. It's commonly referred to as "Verified by Visa" or "Mastercard SecureCode".
After you have entered your payment card details on viviebike, your bank will load a pop-up screen.
If you do not see a pop-up screen, check that your browser is supported by viviebike and your bank. You may also need to contact your bank to change how they verify your identity (for example by switching from a password to a code sent by SMS).
The appearance of the pop-up may change slightly from bank to bank, but you should expect the following information:
Please enter the information requested and click "submit" to authenticate payment. Please note that a password is not always requested. The merchant will be listed as viviebike.
Enrolling in 3D Secure
If you do not know your password (or you have not set up 3D Secure) you should follow the instructions on the pop-up. If you cannot see instructions, or you have any questions please contact your bank, who should be able to help.
In exceptional cases, you may see a message that says "Ops, Something went wrong" after you have successfully entered all payment details, including the correct 3D Secure password. If you see this message, it means that there has been a technical problem at the end of the ordering process, and someone will contact you to explain what to do next.
Finally, if problems still continue, please switch to Paypal or try a different credit card and try it again.
Updated on: 01 / 31 / 2022