Bicycle Installation Repair Kit for Vivi Electric bike

SHIPPING INFORMATION

• Free shipping on all orders. There is no minimum purchase amount. Affected by Covid-19, there will be a certain delay in shipment.

PROCESS ORDERS

• All orders will be processed within 1 working day and shipped within 1-3 working days.
• Orders placed Monday through Friday will be processed within 24 hours of placing the order or the next working day. Orders placed Saturday to Sunday or holidays will be processed the next working day.

SHIPPING TIME

• Shipping from US/EU/UK warehouses, The delivery time is 9-12 working days.Shipping from CN（China）warehouse, The delivery time is 15-35 working days.
• Shipping time might vary depending on location, shipment method and other factors.
• The actual delivery date may be affected by external factors such as flight arrangements and weather conditions. Please refer to tracking information for the most accurate delivery date.

DELIVERY LOCATION

• We only ship to the United States(excluding Alaska, Hawaii and overseas affiliated islands), Europe (EU countries) and the United Kingdom.

SHIPPING LOCATION

• US Warehouse: only shipped to the US, for US plug products.
• EU Warehouse: only shipped to the EU countries, for EU plug products.
• UK Warehouse: only shipped to the UK, for UK plug products.

SHIPPING METHODS

• We provide local FedEx, UPS, USPS, TNT, DPD, DHL Express, EMS, China Post shipping services to send packages to customers around the world.
• Orders are shipped randomly, logistics cannot be specified, please make sure you provide the correct address at checkout.

SHIPPING COST

• We currently offer Free Standard Shipping on all orders.
• For some locations that are not covered by free shipping (if possible), we may not deliver or need to pay additional shipping costs.
• In the case of free shipping, the shipping cost of the returned package will be borne by the customer.

DUTIES AND TAXES

• We currently offer customs clearance duty free service for all orders.
• You will no longer be required to pay import duties, duties and related import taxes (if any).
• Some countries require consumption tax on certain special categories or cross-border goods. Due to different tax rates in different countries, we are unable to pay the consumption tax for you, please pay the customer by themselves.

CHANGES OF SHIPPING

• If you would like to change the model、color or size of your ebike, you must do so prior to your order being shipped.
• Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.
• If you want to return the package, you will be responsible for paying your own return shipping. Shipping is non-refundable.
• For details on shipping methods, costs and lead times, please see the Shipping Policy page.

PACKAGE TRACKING

• If you have registered an account with viviebike.com, you can track your order and shipping and handling information on your account.
• You can check and track the delivery status of your order by visiting the official website of the courier company and entering the tracking number in the 'Check your shipment' box.
• You can also use your order number to track your order here(https://viviebike.com/pages/track-order-center).
• You can provide your contact number under the address selected during payment so that the courier company can contact you in the event of any unforeseen circumstances.
• For more shipping information, please email service.viviebike@gmail.com. We will get back to you within 24 hours.

RETURNS AND EXCHANGES

• Easy returns within 30 days
• Free replacement within 1 month
• Free quality warranty within 1 year
• Lifetime after-sales service support
• See conditions and procedure in our Returns and Refunds Page